Delivery & Refunds
Delivery Policy
At Something Sigrid, we pride ourselves on delivering your orders with care and precision. Wherever possible, we personally handle deliveries to ensure everything arrives fresh, on time, and exactly as you’d expect.
For locations or circumstances where we can’t deliver ourselves, we partner with trusted third-party couriers who share our commitment to quality and punctuality.
Delivery times and fees are confirmed at checkout, and we’ll keep you updated every step of the way. Have special instructions? Let us know when placing your order - we’ll do our best to accommodate!
Refund Policy
While we can’t accept returns on food orders, your satisfaction is important to us. If there’s an issue with your order - such as incorrect items or delivery problems - please contact us within 24 hours of receiving your order. Proof of the issue (such as photos or delivery confirmation) will be required for us to process a replacement, credit, or refund, depending on the situation.
For booked catering, refunds on cancellations are only available if the event is canceled at least 48 hours in advance. After this period, all payments are non-refundable. Delivery fees are non-refundable once delivery has been initiated.